Are collections and deliveries fully insured?

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• Does Sofalistic provide an ETA for collections / deliveries?

  Once you confirm a collection or delivery, it’s important that you’re available for the entire duration of the time slot. We are unable to offer shortened time windows, as our delivery team handles multiple collections and deliveries throughout the ...

• Can I pick up items from a seller?

  At this moment in time we don’t facilitate private collections. We provide a professional, fully insured delivery and collection service with a two man delivery team, delivered to the room of your choice.

• Can I pick up an item rather than having it delivered?

  Unfortunately, in-person collections aren’t supported on our platform. To keep all buyers and sellers safe, all transactions must go through our secure checkout system. This ensures you’re fully protected and any arrangements made outside of this ...

• When do you collect and deliver items?

  We use a third party logistics partner and typically collections happen in the morning and deliveries in the afternoon. However, below is what we require from you when your item is booked in for either delivery or collection: Collections: For ...

• Do I need to help the drivers?

  No. All deliveries are completed by a two-person team who are specialised to move large furniture. You don’t need to provide lifting assistance.