Can I pick up an item rather than having it delivered?
Unfortunately, in-person collections aren’t supported on our platform. To keep all buyers and sellers safe, all transactions must go through our secure checkout system. This ensures you’re fully protected and any arrangements made outside of this process aren’t covered by our platform and are made at your own risk.
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Can I pick up items from a seller?
At this moment in time we don’t facilitate private collections. We provide a professional, fully insured delivery and collection service with a two man delivery team, delivered to the room of your choice.
Do I have to disassemble my item?
Collections do not include disassembly. If your item requires light disassembly in order to be removed from your home (for example: removing legs from a sofa or unclipping sides from each other), this will have to be done before collection. There is ...
I’ve sold my item, now what?
Congratulations! Once a buyer purchases your item it will be marked as ‘Sold/Out of Stock.’ You’ll receive alerts via email and SMS asking you to confirm the sale by entering your payout and address details through our secure platform. You’ll need to ...
How do I list an item to sell?
Creating a listing is simple! Just click Sell my sofa and follow the steps. You’ll be asked to upload photos of your item, provide key details a short description and set your price. As buyers don’t view the item in person before purchasing, taking ...
How can I ask a question about an item?
If you’d like to know more about a specific item, simply raise a support ticket and select “Contact a Seller.” We’ll reach out to the seller on your behalf and get back to you with their response. We’re also working on a brand-new messaging feature ...