Can I pick up items from a seller?
At this moment in time we don’t facilitate private collections. We provide a professional, fully insured delivery and collection service with a two man delivery team, delivered to the room of your choice.
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How can I contact a seller?
If you’d like to know more about a specific item, you now have the ability to message the seller directly using our built-in messaging feature. Messaging on our marketplace keeps personal details safe (no phone numbers, emails, or addresses should be ...
Will you pickup my items and store it until it sells?
Unfortunately, we don’t purchase or store sellers’ items. However, once your sofa sells, you’ll be able to schedule the collection. If you need help creating a listing, check out our guide: How do I list an item? Working to a deadline and need to ...
How quickly do items sell?
Listings with clear photos, accurate measurements, and detailed descriptions sell much faster. Boosting also increases visibility.
When do you collect and deliver items?
We use a third party logistics partner and typically collections happen in the morning and deliveries in the afternoon. However, below is what we require from you when your item is booked in for either delivery or collection: Collections: For ...
Is the sofa reserved if I just message the seller?
No. Sofas remain available until purchased. Messaging doesn’t reserve an item — it is strictly first-come, first-served.