Can I pick up items from a seller?

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• How can I contact a seller?

  We’re currently building a new messaging platform for our marketplace—coming soon! In the meantime, if you have a question for a seller, please raise a support ticket and select “Contact a Seller.” We’ll pass your message on to the seller and get ...

• Will you pickup my items and store it until it sells?

  Unfortunately, we don’t purchase or store sellers’ items. However, once your sofa sells, you’ll be able to schedule the collection. If you need help creating a listing, check out our guide: How do I list an item? Working to a deadline and need to ...

• When do you collect and deliver items?

  We use a third party logistics partner and typically collections happen in the morning and deliveries in the afternoon. However, below is what we require from you when your item is booked in for either delivery or collection: Collections: For ...

• Can I pick up an item rather than having it delivered?

  Unfortunately, in-person collections aren’t supported on our platform. To keep all buyers and sellers safe, all transactions must go through our secure checkout system. This ensures you’re fully protected and any arrangements made outside of this ...

• How can I ask a question about an item?

  If you’d like to know more about a specific item, simply raise a support ticket and select “Contact a Seller.” We’ll reach out to the seller on your behalf and get back to you with their response. We’re also working on a brand-new messaging feature ...