Change your collection date
If you need to update the collection date you originally provided in your payout and collection details, just fill out the Change Collection ticket form. Be sure to include your collection number so we can locate your booking. Changes must be submitted at least 48 hours before your scheduled collection date (Mon-Fri).
Please note: requesting a new date is not guaranteed and is subject to buyer confirmation. This may result in a loss of sale.
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Request to change your collection address
If you need to update the collection address you originally provided in your payout and collection details, just fill out the Change Collection Address ticket. Be sure to include your collection number so we can locate your booking. Changes must be ...
How do I reschedule my collection?
Once your sofa collection is booked and confirmed it is quite tricky to reschedule not only from a logistical point of view, but remember the buyer has already made plans to be available for the delivery too. It may be possible if more than 72 hours ...
Change your delivery date
If you need to update your delivery date you originally provided in your order, just fill out the Change Delivery Date ticket form. Be sure to include your order number so we can locate your order. Requests must be submitted at least 48 hours before ...
Request to change your delivery address
If you need to update the delivery address you originally provided in your order, just fill out the Change Delivery Address ticket below. Be sure to include your order number so we can locate your order. Changes must be submitted at least 48 hours ...
Can I choose a delivery date?
Yes, buyers can select up to 5 preferred delivery windows during checkout, with the first date available as set from the seller. Sellers will then be able to select 1 of your 5 preferred dates. If none of the dates are suitable for the seller, they ...