Change your delivery date
If you need to update your delivery date you originally provided in your order, just fill out the Change Delivery Date ticket form. Be sure to include your order number so we can locate your order. Requests must be submitted at least 48 hours before your scheduled delivery date (Mon-Fri).
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Change your collection date
If you need to update the collection date you originally provided in your payout and collection details, just fill out the Change Collection ticket form. Be sure to include your collection number so we can locate your booking. Changes must be ...
Can I choose a delivery date?
Yes, buyers can select a preferred delivery date, which will generate a delivery window during checkout. Sellers will then be able to select 1 of 4 optimal dates for collection to meet your delivery window. If none of the dates are suitable for the ...
Request to change your delivery address
If you need to update the delivery address you originally provided in your order, just follow the instructions below: Important: Order has been confirmed and booked in for delivery? If you order has been confirmed and booked in please email: ...
How do I reschedule delivery?
Once a delivery date has been agreed between you and the seller, we strongly recommend keeping it. Changing the date can lead to delays—or even cancellation—if the new date doesn't work for the seller. Remember, sellers often make arrangements to be ...
Request to change your collection address
If you need to update the collection address you originally provided in your payout and collection details, follow the instructions below: Important: Collection has been booked in for collection? If you collection has been confirmed and booked in ...