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• I need to update my address

  If you need to update your address, please do so as soon as possible. Address changes cannot be made within 48 hours of your booking. If you spot an error with your address at any time, don’t worry — we’re here to help. Simply raise a support ticket, ...

• Why do I need to upload more than one photo for my listing?

  Buyers want to see how an item will look in their home before making a purchase. The more photos you provide, the better! Data shows that adding at least three photos significantly increases your chances of making a sale. Our goal is to help you sell ...

• Will you pickup my items and store it until it sells?

  Unfortunately, we don’t purchase or store sellers’ items. However, once your sofa sells, you’ll be able to schedule the collection. If you need help creating a listing, check out our guide: How do I list an item? Working to a deadline and need to ...

• I have a general enquiry

  If you can’t find the answer you’re looking for and still need assistance, please raise a General Enquiry ticket. Our team will review your request and aim to respond within 48 hours. ? Tip: The fastest way to get help is to search the Support ...

• How do I make sure an item will fit in my home?

  All you need is a measuring tape and a few minutes—but trust us, it’s time well spent. Measuring in advance helps avoid any delivery day disappointments. Here’s what to check: Hallway & Doorways: Measure the width and height of your front door and ...