How can I ask a question about an item?
If you’d like to know more about a specific item, simply raise a support ticket and select “Contact a Seller.” We’ll reach out to the seller on your behalf and get back to you with their response.
We’re also working on a brand-new messaging feature to make this even easier—coming soon!
We understand buying furniture is a big decision and questions are completely normal. Our team aims to respond within 48 hours of your ticket being raised.
Please note: While we do our best to get answers quickly, items remain available for purchase during this time. We can’t place items on hold while questions are being asked, as all items are sold on a first come, first served basis. If an item is purchased while you’re waiting for a reply, we’ll notify you as soon as possible.
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I’ve sold my item, now what?
Congratulations! Once a buyer purchases your item it will be marked as ‘Sold/Out of Stock.’ You’ll receive alerts via email and SMS asking you to confirm the sale by entering your payout and address details through our secure platform. You’ll need to ...
How do I list an item to sell?
Creating a listing is simple! Just click Sell my sofa and follow the steps. You’ll be asked to upload photos of your item, provide key details a short description and set your price. As buyers don’t view the item in person before purchasing, taking ...
Do I have to disassemble my item?
Collections do not include disassembly. If your item requires light disassembly in order to be removed from your home (for example: removing legs from a sofa or unclipping sides from each other), this will have to be done before collection. There is ...
How do I make sure an item will fit in my home?
All you need is a measuring tape and a few minutes—but trust us, it’s time well spent. Measuring in advance helps avoid any delivery day disappointments. Here’s what to check: Hallway & Doorways: Measure the width and height of your front door and ...
My item is no longer available. How do I remove my listing?
To remove your listing, simply sign in, click on your Account icon, and select Your Listings from the menu. Locate the item you wish to remove, select the drop down arrow and once expanded click on the ‘Bin’ icon. This will remove your listing. ...