How do I make sure an item will fit in my home?
All you need is a measuring tape and a few minutes—but trust us, it’s time well spent. Measuring in advance helps avoid any delivery day disappointments.
Here’s what to check:
- Hallway & Doorways: Measure the width and height of your front door and any internal doorways the item will need to pass through.
- Stairs & Lifts: If you have stairs—especially narrow ones with tight turns—or a lift, measure carefully to ensure the item can fit through and around corners.
- Entrance Clearance: If there’s a wall directly opposite your front door, double-check that the item can turn or fit through. We recommend ensuring the hallway width exceeds the item's depth, diagonal depth, or height.
Not sure if the item can be disassembled? Raise a ticket and select "Contact a Seller" to check with the seller directly—we’ll help make sure you have all the details you need.
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Do I have to disassemble my item?
Collections do not include disassembly. If your item requires light disassembly in order to be removed from your home (for example: removing legs from a sofa or unclipping sides from each other), this will have to be done before collection. There is ...
Make a claim
In the event that there has been damage to an item or property during the collection or delivery, please raise a claim. We will work with the logistics partner to find a resolution within 14 days of the claim being raised. Raise a new claim.
My item is no longer available. How do I remove my listing?
To remove your listing, simply sign in, click on your Account icon, and select Manage Listings from the menu. Locate the item you wish to remove, select the 'Delete' My Listing'. This will remove your listing. Removing your listing once it’s no ...
I’ve sold my item, now what?
Congratulations! Once a buyer purchases your item it will be marked as ‘Sold/Out of Stock' - which means your listing will no longer be active for viewing or purchasing. (You can check the status by visiting your live listing URL). You’ll receive ...
Why do I need to upload more than one photo for my listing?
Buyers want to see how an item will look in their home before making a purchase. The more photos you provide, the better! Data shows that adding at least three photos significantly increases your chances of making a sale. Our goal is to help you sell ...