How do I reschedule delivery?
Once a delivery date has been agreed between you and the seller, we strongly recommend keeping it. Changing the date can lead to delays—or even cancellation—if the new date doesn't work for the seller. Remember, sellers often make arrangements to be available, including taking time off work.
If you do need to reschedule, please
raise a support ticket. Our team will do their best to coordinate a new date with the seller.
Important: We’re unable to make changes if the delivery is due in less than 48 hours.
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Change your delivery date
If you need to update your delivery date you originally provided in your order, just fill out the Change Delivery Date ticket form. Be sure to include your order number so we can locate your order. Requests must be submitted at least 48 hours before ...
Who arranges delivery?
All deliveries are handled through Sofalistic’s logistics partners. Buyers pay a flat £129 delivery fee at checkout. This covers a two man team and collection from the seller and then delivery to the buyer’s room of choice. To protect both parties, ...
Request to change your delivery address
If you need to update the delivery address you originally provided in your order, just fill out the Change Delivery Address ticket below. Be sure to include your order number so we can locate your order. Changes must be submitted at least 48 hours ...
Can I choose a delivery date?
Yes, buyers can select up to 5 preferred delivery windows during checkout, with the first date available as set from the seller. Sellers will then be able to select 1 of your 5 preferred dates. If none of the dates are suitable for the seller, they ...