How do I reschedule my collection?
Once your sofa collection is booked and confirmed it is quite tricky to reschedule not only from a logistical point of view, but remember the buyer has already made plans to be available for the delivery too. It may be possible if more than 72 hours notice is given, but we wouldn’t be able to guarantee this and you could be at risk a cancelled sale / collection.
If your collection is within 24 hours the delivery has already been added to the next day’s route and cannot be changed without incurring a cancellation fee.
Alternatively, is there someone you trust who could assist with the collection on your behalf? Our logistics team should notify you via a phone call 30 to 45 minutes before arriving to help you coordinate. If needed, we can include additional contact details in the collection notes to ensure everything runs smoothly—just let us know.
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How do I reschedule delivery?
Once a delivery date has been agreed between you and the seller, we strongly recommend keeping it. Changing the date can lead to delays—or even cancellation—if the new date doesn't work for the seller. Remember, sellers often make arrangements to be ...
When do you collect and deliver items?
We use a third party logistics partner and typically collections happen in the morning and deliveries in the afternoon. However, below is what we require from you when your item is booked in for either delivery or collection: Collections: For ...
Can I pick up items from a seller?
At this moment in time we don’t facilitate private collections. We provide a professional, fully insured delivery and collection service with a two man delivery team, delivered to the room of your choice.
Does Sofalistic provide an ETA for collections / deliveries?
Once you confirm a collection or delivery, it’s important that you’re available for the entire duration of the time slot. We are unable to offer shortened time windows, as our delivery team handles multiple collections and deliveries throughout the ...
Will you pickup my items and store it until it sells?
Unfortunately, we don’t purchase or store sellers’ items. However, once your sofa sells, you’ll be able to schedule the collection. If you need help creating a listing, check out our guide: How do I list an item? Working to a deadline and need to ...