Is the sofa reserved if I just message the seller?

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• How can I contact a seller?

  If you’d like to know more about a specific item, you now have the ability to message the seller directly using our built-in messaging feature. Messaging on our marketplace keeps personal details safe (no phone numbers, emails, or addresses should be ...

• What if the sofa doesn’t match the listing?

  If your sofa arrives with undisclosed damage or differs materially from the description, you can raise a dispute within 48 hours of delivery.

• What if my sofa doesn’t sell?

  All listings remain live until you remove them or until the item is sold. If a buyer has had to cancel due reasons out of their control, you can re-list the item immediately. In this instance, we would apply a free boost to help you resell as quickly ...

• Can I pick up items from a seller?

  At this moment in time we don’t facilitate private collections. We provide a professional, fully insured delivery and collection service with a two man delivery team, delivered to the room of your choice.

• How do I price my Sofa for resale?

  Real fact: Preloved items, especially Sofas can depreciate by as much as 60% once they leave the showroom. We understand—it’s not easy to hear. To appeal to buyers and secure a quick sale, we suggest setting your items price at least 50% lower than ...