Is the sofa reserved if I just message the seller?

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• How can I contact a seller?

  If you’d like to know more about a specific item, you now have the ability to message the seller directly using our built-in messaging feature. Messaging on our marketplace keeps personal details safe (no phone numbers, emails, or addresses should be ...

• What if the sofa doesn’t match the listing?

  If your sofa arrives with undisclosed damage or differs materially from the description, you can raise a dispute within 48 hours of delivery.

• What if my sofa doesn’t sell?

  All listings remain live until you remove them or until the item is sold. If a buyer has had to cancel due reasons out of their control, you can re-list the item immediately. In this instance, we would apply a free boost to help you resell as quickly ...

• Will you pickup my items and store it until it sells?

  Unfortunately, we don’t purchase or store sellers’ items. However, once your sofa sells, you’ll be able to schedule the collection. If you need help creating a listing, check out our guide: How do I list an item? Working to a deadline and need to ...

• How do I price my Sofa for resale?

  Real fact: Preloved items, especially Sofas can depreciate by as much as 60% once they leave the showroom. We understand—it’s not easy to hear. To appeal to buyers and secure a quick sale, we suggest setting your items price at least 50% lower than ...