Related Articles
How do I make sure an item will fit in my home?
All you need is a measuring tape and a few minutes—but trust us, it’s time well spent. Measuring in advance helps avoid any delivery day disappointments. Here’s what to check: Hallway & Doorways: Measure the width and height of your front door and ...
How do I reschedule delivery?
Once a delivery date has been agreed between you and the seller, we strongly recommend keeping it. Changing the date can lead to delays—or even cancellation—if the new date doesn't work for the seller. Remember, sellers often make arrangements to be ...
My item is no longer available. How do I remove my listing?
To remove your listing, simply sign in, click on your Account icon, and select Manage Listings from the menu. Locate the item you wish to remove, select the 'Delete' My Listing'. This will remove your listing. Removing your listing once it’s no ...
I need to update my address
If you need to update your address, please do so as soon as possible. Address changes cannot be made within 48 hours of your booking. If you spot an error with your address at any time, don’t worry — we’re here to help. Simply raise a support ticket, ...
How do I raise a dispute?
You will need to Raise a Dispute within 48 hours of delivery. You will be guided through what information is required to raise a dispute. What happens once I raise a dispute? Our dispute team reviews the case and notifies the seller within 48 hours. ...