Request to change your collection address

Request to change your collection address

If you need to update the collection address you originally provided in your payout and collection details, follow the instructions below: 

Important: Collection has been booked in for collection?
If you collection has been confirmed and booked in please email:
Please include your collection number - the old / incorrect address and the new address. Please note this must be done at least 48 hours before your collection or delivery.

Collection not yet confirmed or booked in?
Simply raise a support ticket, and a member of our team will make the necessary updates as quickly as possible.