Request to change your delivery address

Request to change your delivery address

If you need to update the delivery address you originally provided in your order, just follow the instructions below:

Important: Order has been confirmed and booked in for delivery?
If you order has been confirmed and booked in please email:
Please include your order or collection number - the old / incorrect address and the new address. Please note this must be done at least 48 hours before your delivery.

Order not yet confirmed or booked in?
Simply raise a support ticket, and a member of our team will make the necessary updates as quickly as possible.

    • Related Articles

    • Request to change your collection address

      If you need to update the collection address you originally provided in your payout and collection details, follow the instructions below: Important: Collection has been booked in for collection? If you collection has been confirmed and booked in ...
    • Change your delivery date

      If you need to update your delivery date you originally provided in your order, just fill out the Change Delivery Date ticket form. Be sure to include your order number so we can locate your order. Requests must be submitted at least 48 hours before ...
    • I need to update my address

      If you need to update your address, please do so as soon as possible. Address changes cannot be made within 48 hours of your confirmed delivery or collection date. If you spot an error with your address at any time, don’t worry — we’re here to help. ...
    • Change your collection date

      If you need to update the collection date you originally provided in your payout and collection details, just fill out the Change Collection ticket form. Be sure to include your collection number so we can locate your booking. Changes must be ...
    • How do I reschedule delivery?

      Once a delivery date has been agreed between you and the seller, we strongly recommend keeping it. Changing the date can lead to delays—or even cancellation—if the new date doesn't work for the seller. Remember, sellers often make arrangements to be ...