Staying Safe from WhatsApp Sellers

Staying Safe from WhatsApp Sellers

Your safety and protection are extremely important to us. While buying preloved furniture online should be easy and enjoyable, scammers sometimes try to contact buyers outside the Sofalistic platform — most commonly through WhatsApp or text messages.

Important: We Do Not Use WhatsApp

All communication and transactions must take place only through the Sofalistic platform.
We never arrange sales, collections, or payments via WhatsApp, text message, or social media.

If someone asks you to continue the conversation on WhatsApp or offers to complete the sale privately, this is a scam.

No “Cash on Delivery”
​
We do not offer Cash on Delivery or any form of off-platform payment.
All purchases should be completed through our secure checkout system to ensure your payment and purchase are protected.

If you pay a seller directly (via WhatsApp, bank transfer, or cash), your order will not be protected by Sofalistic, and we may be unable to assist with refunds or disputes.

Protect Your Personal Information

Never share your private information on our messaging/inbox platform:
  1. Email address (outside of checkout)
  2. Phone number (outside of checkout)
  3. Home address (outside of checkout)
  4. Bank or payment details (outside of checkout)
All messaging within Sofalistic is monitored for safety. Our system automatically blocks messages containing personal or payment information to keep everyone protected.

How to Stay Safe
  1. Only buy and communicate through the Sofalistic website.
  2. Make sure any URL you visit starts with: https://www.sofalistic.co.uk/
  3. Report any suspicious messages or listings immediately using our in-app “Report” option

💬 Remember: If it sounds too good to be true, or if someone tries to move the conversation to WhatsApp — stop, report it, and stay safe.

Sofalistic protects all buyers only when purchases are completed through our secure platform.

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