If your sofa arrives with undisclosed damage or differs materially from the description, you can raise a dispute within 48 hours of delivery.

To raise a dispute, go to My Account → Orders, find the order and tap Raise a dispute. You have 48 hours from delivery. Choose what's wrong, describe it, and add clear photos. For problems with the item, the seller has 72 hours to respond and you can sort it between you. If you can't agree, we'll step in and decide, normally within 14 days. Your payment is held securely until it's resolved.

⚠️ Important: A dispute only starts when you raise it from My Account → Orders. Emails, calls and social media messages don't count, and the 48-hour window keeps running. If you contact us another way, we'll ask you to raise it from your account, so do it as soon as you can.