Warning: WhatsApp and Cash on Delivery
We do not operate on WhatsApp and we do not offer Cash on Delivery as a payment option. Any seller asking you to communicate or pay this way is attempting to scam you.
Our system scans listings multiple times a day to detect and remove suspicious activity, but occasionally some slip through. If you come across a seller like this, do not engage, and please report them to us immediately. Your safety is our top priority.
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Staying Safe from WhatsApp Sellers
Your safety and protection are extremely important to us. While buying preloved furniture online should be easy and enjoyable, scammers sometimes try to contact buyers outside the Sofalistic platform — most commonly through WhatsApp or text messages. ...
Change your delivery date
If you need to update your delivery date you originally provided in your order, just fill out the Change Delivery Date ticket form. Be sure to include your order number so we can locate your order. Requests must be submitted at least 48 hours before ...
Who arranges delivery?
All deliveries are handled through Sofalistic’s logistics partners. Buyers pay a flat £129 delivery fee at checkout. This covers a two man team and collection from the seller and then delivery to the buyer’s room of choice. To protect both parties, ...
How do I reschedule delivery?
Once a delivery date has been agreed between you and the seller, we strongly recommend keeping it. Changing the date can lead to delays—or even cancellation—if the new date doesn't work for the seller. Remember, sellers often make arrangements to be ...
Request to change your delivery address
If you need to update the delivery address you originally provided in your order, just fill out the Change Delivery Address ticket below. Be sure to include your order number so we can locate your order. Changes must be submitted at least 48 hours ...