Recent Articles
I have a general enquiry
If you can’t find the answer you’re looking for and still need assistance, please raise a General Enquiry ticket. Our team will review your request and aim to respond within 48 hours. ? Tip: The fastest way to get help is to search the Support ...
My Listing Photos Aren’t Showing
If you’ve listed your item but your photos aren’t appearing, don’t worry — this can sometimes happen if the images didn’t finish uploading or there was a temporary connection issue during the listing process. ? How to Fix It You can easily check and ...
What Happens When an Order Is Cancelled
When you place an order on Sofalistic, your payment is only ever pre-authorised — this means your we temporarily reserve the funds but we do not authorise the payment until the order is confirmed by the seller. If Your Order Is Cancelled If your ...
How to Delete Your Sofalistic Account
If you’d like to permanently delete your Sofalistic account, you can do this easily from within your account settings. Steps to Delete Your Account Log in to your Sofalistic account. Go to My Account → Account Details. Scroll to the bottom of the ...
Staying Safe from WhatsApp Sellers
Your safety and protection are extremely important to us. While buying preloved furniture online should be easy and enjoyable, scammers sometimes try to contact buyers outside the Sofalistic platform — most commonly through WhatsApp or text messages. ...