Why is cancellation not allowed?
As a seller, once you confirm a sale by providing your payout and collection details, the buyer stops looking for that item. They may have already waited up to 48 hours to secure the item they desire. At Sofalistic, we strive to ensure all items listed on our marketplace are available and ready for purchase.
Buyers put significant effort into finding the items, so a cancelled purchase can be incredibly frustrating. This not only creates a disappointing experience for the buyer but may also discourage them from using Sofalistic again, which impacts everyone on the platform.
If your item is no longer available, we recommend removing the listing to prevent it from being purchased. You can always reactivate the listing later if it becomes available again!
Related Articles
What is Sofalistic’s cancellation policy?
All sales on Sofalistic are final for both buyers and sellers. Please ensure your sofa is available before accepting a sale. Cancelling a sale after confirming the sale is not allowed by Sofalistic and may result in your listings being unpublished or ...
How do I reschedule delivery?
Once a delivery date has been agreed between you and the seller, we strongly recommend keeping it. Changing the date can lead to delays—or even cancellation—if the new date doesn't work for the seller. Remember, sellers often make arrangements to be ...
How do I reschedule my collection?
Once your sofa collection is booked and confirmed it is quite tricky to reschedule not only from a logistical point of view, but remember the buyer has already made plans to be available for the delivery too. It may be possible if more than 72 hours ...
Can I cancel my order?
If your item hasn’t yet been confirmed by the seller, you may be able to cancel your order. To do so, please raise a support ticket and select “Cancel Order.” We’ll do our best to process the cancellation as quickly as possible. While we can’t ...