At Sofalistic, refunds or returns are only offered if an item is missing, incorrect, or not as described in the original listing, as outlined in our Buyer Protection Policy. Purchases are handled strictly on a first-come, first-served basis. Once you place an order, the item is immediately reserved for you and removed from public view. This prevents the seller from offering it elsewhere and ensures your commitment is honoured. Many sellers are working to tight deadlines (such as during a house move), so reliability is important.
If the sale hasn't been confirmed by the seller, we may be able to cancel your pending order.
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What Happens When an Order Is Cancelled
When you place an order on Sofalistic, your payment is only ever pre-authorised — this means your we temporarily reserve the funds but we do not authorise the payment until the order is confirmed by the seller. If Your Order Is Cancelled If your ...
I received a sale but it cancelled, what do I do?
If you’ve received a sale but weren’t able to confirm it within the 48-hour period, please let us know! We’ll contact the buyer to see if they’re still interested in proceeding, as purchases are handled on a first-come, first-served basis. If the ...
Request to change your delivery address
If you need to update the delivery address you originally provided in your order, just fill out the Change Delivery Address ticket below. Be sure to include your order number so we can locate your order. Changes must be submitted at least 48 hours ...
Change your delivery date
If you need to update your delivery date you originally provided in your order, just fill out the Change Delivery Date ticket form. Be sure to include your order number so we can locate your order. Requests must be submitted at least 48 hours before ...
What if my sofa doesn’t sell?
All listings remain live until you remove them or until the item is sold. If a buyer has had to cancel due reasons out of their control, you can re-list the item immediately. In this instance, we would apply a free boost to help you resell as quickly ...