At Sofalistic, refunds or returns are only offered if an item is missing, incorrect, or not as described in the original listing, as outlined in our Buyer Protection Policy. Purchases are handled strictly on a first-come, first-served basis. Once you place an order, the item is immediately reserved for you and removed from public view. This prevents the seller from offering it elsewhere and ensures your commitment is honoured. Many sellers are working to tight deadlines (such as during a house move), so reliability is important.