Can I choose a delivery date?
Yes, buyers can select up to 5 preferred delivery windows during checkout, with the first date available as set from the seller. Sellers will then be able to select 1 of your 5 preferred dates. If none of the dates are suitable for the seller, they are then able to propose two further dates. We will be in touch in this instance to discuss the alternative dates.
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Change your delivery date
If you need to update your delivery date you originally provided in your order, just fill out the Change Delivery Date ticket form. Be sure to include your order number so we can locate your order. Requests must be submitted at least 48 hours before ...
What happens after I checkout and commit to buy?
When you check out and commit to purchase an item, you’ll be asked to select up to five preferred delivery dates. Your payment is pre-authorised only—you won’t be charged unless the seller confirms the sale. The seller is instantly notified via SMS ...
How do I reschedule delivery?
Once a delivery date has been agreed between you and the seller, we strongly recommend keeping it. Changing the date can lead to delays—or even cancellation—if the new date doesn't work for the seller. Remember, sellers often make arrangements to be ...
Request to change your delivery address
If you need to update the delivery address you originally provided in your order, just fill out the Change Delivery Address ticket below. Be sure to include your order number so we can locate your order. Changes must be submitted at least 48 hours ...
Change your collection date
If you need to update the collection date you originally provided in your payout and collection details, just fill out the Change Collection ticket form. Be sure to include your collection number so we can locate your booking. Changes must be ...