Raise a dispute

Raise a dispute

As a preloved marketplace, we recognise the importance of accurate listings and transparency in every transaction. While consumer rights for preloved goods differ from those for new retail purchases, we have a structured dispute resolution process in place, which we are legally required to follow. This ensures that all disputes are reviewed thoroughly and fairly. Click here to raise a new dispute.

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    • How do I raise a dispute?

      You will need to Raise a Dispute within 48 hours of delivery. You will be guided through what information is required to raise a dispute. What happens once I raise a dispute? Our dispute team reviews the case and notifies the seller within 48 hours. ...

    • What if the sofa doesn’t match the listing?

      If your sofa arrives with undisclosed damage or differs materially from the description, you can raise a dispute within 48 hours of delivery.

    • How and when do I get paid?

      Funds are normally released within 48 hours of delivery, unless a dispute is raised. If a dispute occurs, you’ll be notified within that same 48-hour window. Once released, payments are sent via Faster Payments, meaning they will usually arrive in ...

    • Make a claim

      In the event that there has been damage to an item or property during the collection or delivery, please raise a claim. We will work with the logistics partner to find a resolution within 14 days of the claim being raised. Raise a new claim.

    • I have a general enquiry

      If you can’t find the answer you’re looking for and still need assistance, please raise a General Enquiry ticket. Our team will review your request and aim to respond within 48 hours. ? Tip: The fastest way to get help is to search the Support ...