What happens if the delivery team is delayed?
In rare cases where delays occur, Sofalistic or the logistic partner will notify you as soon as possible. Deliveries are normally completed by 8:00pm on the scheduled day. If a delay extends beyond this, you’ll be updated with options for the next available delivery window, normally the very next morning - however, we will work with you to find the next best time for the delivery.
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Who arranges delivery?
All deliveries are handled through Sofalistic’s logistics partners. Buyers pay a flat £129 delivery fee at checkout. This covers a two man team and collection from the seller and then delivery to the buyer’s room of choice. To protect both parties, ...
How do I reschedule delivery?
Once a delivery date has been agreed between you and the seller, we strongly recommend keeping it. Changing the date can lead to delays—or even cancellation—if the new date doesn't work for the seller. Remember, sellers often make arrangements to be ...
What happens after I checkout and commit to buy?
When you check out and commit to purchase an item, you’ll be asked to select up to five preferred delivery dates. Your payment is pre-authorised only—you won’t be charged unless the seller confirms the sale. The seller is instantly notified via SMS ...
Change your delivery date
If you need to update your delivery date you originally provided in your order, just fill out the Change Delivery Date ticket form. Be sure to include your order number so we can locate your order. Requests must be submitted at least 48 hours before ...
What Happens When an Order Is Cancelled
When you place an order on Sofalistic, your payment is only ever pre-authorised — this means your we temporarily reserve the funds but we do not authorise the payment until the order is confirmed by the seller. If Your Order Is Cancelled If your ...