How can I contact a seller?

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• Can I pick up items from a seller?

  At this moment in time we don’t facilitate private collections. We provide a professional, fully insured delivery and collection service with a two man delivery team, delivered to the room of your choice.

• What is Sofalistic’s cancellation policy?

  All sales on Sofalistic are final for both buyers and sellers. Please ensure your sofa is available before accepting a sale. Cancelling a sale after confirming the sale is not allowed by Sofalistic and may result in your listings being unpublished or ...

• How do I make sure an item will fit in my home?

  All you need is a measuring tape and a few minutes—but trust us, it’s time well spent. Measuring in advance helps avoid any delivery day disappointments. Here’s what to check: Hallway & Doorways: Measure the width and height of your front door and ...

• How can I ask a question about an item?

  If you’d like to know more about a specific item, simply raise a support ticket and select “Contact a Seller.” We’ll reach out to the seller on your behalf and get back to you with their response. We’re also working on a brand-new messaging feature ...

• How do I reschedule delivery?

  Once a delivery date has been agreed between you and the seller, we strongly recommend keeping it. Changing the date can lead to delays—or even cancellation—if the new date doesn't work for the seller. Remember, sellers often make arrangements to be ...