I need to update my address
If you need to update your address, please do so as soon as possible. Address changes cannot be made within 48 hours of your booking.
If you spot an error with your address at any time, don’t worry — we’re here to help. Simply raise a support ticket, and a member of our team will make the necessary updates as quickly as possible.
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Request to change your delivery address
If you need to update the delivery address you originally provided in your order, just fill out the Change Delivery Address ticket below. Be sure to include your order number so we can locate your order. Changes must be submitted at least 48 hours ...
Request to change your collection address
If you need to update the collection address you originally provided in your payout and collection details, just fill out the Change Collection Address ticket. Be sure to include your collection number so we can locate your booking. Changes must be ...
Do I need to help the drivers?
No. All deliveries are completed by a two-person team who are specialised to move large furniture. You don’t need to provide lifting assistance.
Why do I need to upload more than one photo for my listing?
Buyers want to see how an item will look in their home before making a purchase. The more photos you provide, the better! Data shows that adding at least three photos significantly increases your chances of making a sale. Our goal is to help you sell ...
Change your delivery date
If you need to update your delivery date you originally provided in your order, just fill out the Change Delivery Date ticket form. Be sure to include your order number so we can locate your order. Requests must be submitted at least 48 hours before ...