Collection and Delivery
What happens if the delivery team is delayed?
In rare cases where delays occur, Sofalistic or the logistic partner will notify you as soon as possible. Deliveries are normally completed by 19:00pm on the scheduled day. If a delay extends beyond this, you’ll be updated with options for the next ...
Do I need to help the drivers?
No. All deliveries are completed by a two-person team who are specialised to move large furniture. You don’t need to provide lifting assistance.
Who arranges delivery?
All deliveries are handled through Sofalistic’s logistics partners. Buyers pay a flat £129 delivery fee at checkout. This covers a two man team and collection from the seller and then delivery to the buyer’s room of choice. To protect both parties, ...
Does Sofalistic provide an ETA for collections / deliveries?
Once your collection or delivery is confirmed, you’ll receive a 2–3 hour time window the evening before your scheduled date. Please note this window is an estimate only and may change slightly due to traffic, road conditions, or earlier jobs on the ...
Are collections and deliveries fully insured?
Yes, all our collections and deliveries are fully insured. All our collections and deliveries are currently provided through our logistic partners.
Do I have to disassemble my item?
Collections do not include disassembly. If your item requires light disassembly in order to be removed from your home (for example: removing legs from a sofa or unclipping sides from each other), this ideally should be done before collection. There ...
I need to update my address
If you need to update your address, please do so as soon as possible. Address changes cannot be made within 48 hours of your confirmed delivery or collection date. If you spot an error with your address at any time, don’t worry — we’re here to help. ...
When do you collect and deliver items?
When placing an order, buyers select their preferred delivery date at checkout. This gives an estimated delivery window rather than a fixed day. Once this is chosen, we automatically send the seller a set of optimal collection dates that allow the ...