Collection and Delivery
What happens if the delivery team is delayed?
In rare cases where delays occur, Sofalistic or the logistic partner will notify you as soon as possible. Deliveries are normally completed by 8:00pm on the scheduled day. If a delay extends beyond this, you’ll be updated with options for the next ...
Do I need to help the drivers?
No. All deliveries are completed by a two-person team who are specialised to move large furniture. You don’t need to provide lifting assistance.
Who arranges delivery?
All deliveries are handled through Sofalistic’s logistics partners. Buyers pay a flat £129 delivery fee at checkout. This covers a two man team and collection from the seller and then delivery to the buyer’s room of choice. To protect both parties, ...
Does Sofalistic provide an ETA for collections / deliveries?
Once you confirm a collection or delivery, it’s important that you’re available for the entire duration of the time slot. We are unable to offer shortened time windows, as our delivery team handles multiple collections and deliveries throughout the ...
Are collections and deliveries fully insured?
Yes, all our collections and deliveries are fully insured. All our collections and deliveries are currently provided through our logistic partners.
Do I have to disassemble my item?
Collections do not include disassembly. If your item requires light disassembly in order to be removed from your home (for example: removing legs from a sofa or unclipping sides from each other), this will have to be done before collection. There is ...
I need to update my address
If you need to update your address, please do so as soon as possible. Address changes cannot be made within 48 hours of your booking. If you spot an error with your address at any time, don’t worry — we’re here to help. Simply raise a support ticket, ...
When do you collect and deliver items?
We use a third party logistics partner and typically collections happen in the morning and deliveries in the afternoon. However, below is what we require from you when your item is booked in for either delivery or collection: Collections: For ...