Raise a ticket
I have a general enquiry
If you can’t find the answer you’re looking for and still need assistance, please raise a General Enquiry ticket. Our team will review your request and aim to respond within 48 hours. ? Tip: The fastest way to get help is to search the Support ...
Change your delivery date
If you need to update your delivery date you originally provided in your order, just fill out the Change Delivery Date ticket form. Be sure to include your order number so we can locate your order. Requests must be submitted at least 48 hours before ...
Change your collection date
If you need to update the collection date you originally provided in your payout and collection details, just fill out the Change Collection ticket form. Be sure to include your collection number so we can locate your booking. Changes must be ...
Request to change your delivery address
If you need to update the delivery address you originally provided in your order, just fill out the Change Delivery Address ticket below. Be sure to include your order number so we can locate your order. Changes must be submitted at least 48 hours ...
Request to change your collection address
If you need to update the collection address you originally provided in your payout and collection details, just fill out the Change Collection Address ticket. Be sure to include your collection number so we can locate your booking. Changes must be ...
Make a claim
In the event that there has been damage to an item or property during the collection or delivery, please raise a claim. We will work with the logistics partner to find a resolution within 14 days of the claim being raised. Raise a new claim.
Raise a dispute
As a preloved marketplace, we recognise the importance of accurate listings and transparency in every transaction. While consumer rights for preloved goods differ from those for new retail purchases, we have a structured dispute resolution process in ...