Selling
My Listing Photos Aren’t Showing
If you’ve listed your item but your photos aren’t appearing, don’t worry — this can sometimes happen if the images didn’t finish uploading or there was a temporary connection issue during the listing process. ? How to Fix It You can easily check and ...
Staying Safe from Phishing Attempts When Selling
Your safety is our top priority. Unfortunately, scammers sometimes try to trick users by sending fake messages or links that look like they’re from Sofalistic. Here’s how to stay protected: We Will Never Ask You To: Copy and paste links into your ...
Understanding Dismantle Fees
When confirming your sale, you’ll have the option to select “Dismantle Required.” This option should only be chosen if your item needs to be taken apart before collection — for example, if it won’t fit through a doorway or needs to be disassembled ...
What happens if I sell elsewhere or delete my listing?
You’re free to manage your listings however you choose. If your sofa sells through another channel, or you simply decide not to sell anymore, you can delete your listing at any time. There are no fees or penalties for removing a listing. All we ask ...
What if my sofa doesn’t sell?
All listings remain live until you remove them or until the item is sold. If a buyer has had to cancel due reasons out of their control, you can re-list the item immediately. In this instance, we would apply a free boost to help you resell as quickly ...
How quickly do items sell?
Listings with clear photos, accurate measurements, and detailed descriptions sell much faster. Boosting also increases visibility.
What is Sofalistic’s selling fee?
Listing your sofa on Sofalistic is completely free! Once your sofa is sold, we take 20% from final sale total. Our selling fees are used to advertise your sofa to potential buyers, IT running costs and UK support teams and provide you with a seamless ...
How do I edit my listing?
To edit your listing you will need to log in to your account. Once you are logged in to your account, click on ‘Manage Listings‘. Once you have clicked on this you should now be presented with your listings. Mobile Underneath your listing images you ...
How do I reschedule my collection?
Once your sofa collection is booked and confirmed it is quite tricky to reschedule not only from a logistical point of view, but remember the buyer has already made plans to be available for the delivery too. It may be possible if more than 72 hours ...
Why do I need to upload more than one photo for my listing?
Buyers want to see how an item will look in their home before making a purchase. The more photos you provide, the better! Data shows that adding at least three photos significantly increases your chances of making a sale. Our goal is to help you sell ...
What happens if I don’t proceed with a sale?
All sales on Sofalistic are on a first-come, first-served basis, so it’s essential to ensure that your item is available if it’s listed. If you sell your item elsewhere or give it away, please deactivate the listing in your account as soon as ...
How do I price my Sofa for resale?
Real fact: Preloved items, especially Sofas can depreciate by as much as 60% once they leave the showroom. We understand—it’s not easy to hear. To appeal to buyers and secure a quick sale, we suggest setting your items price at least 50% lower than ...
How can I sell faster?
To increase your chances of selling your sofa, it’s essential to create a detailed and attractive listing. Here are some tips: Set a competitive price: Research similar sofas listed on Sofalistic and adjust your pricing to remain appealing to ...
Why is cancellation not allowed?
As a seller, once you confirm a sale by providing your payout and collection details, the buyer stops looking for that item. They may have already waited up to 48 hours to secure the item they desire. At Sofalistic, we strive to ensure all items ...
I’ve sold my item, now what?
Congratulations! Once a buyer purchases your item it will be marked as ‘Sold/Out of Stock' - which means your listing will no longer be active for viewing or purchasing. (You can check the status by visiting your live listing URL). You’ll receive ...
How and when do I get paid?
Funds are normally released within 48 hours of delivery, unless a dispute is raised. If a dispute occurs, you’ll be notified within that same 48-hour window. Once released, payments are sent via Faster Payments, meaning they will usually arrive in ...
I received a sale but it cancelled, what do I do?
If you’ve received a sale but weren’t able to confirm it within the 48-hour period, please let us know! We’ll contact the buyer to see if they’re still interested in proceeding, as purchases are handled on a first-come, first-served basis. If the ...
How do I list an item to sell?
Creating a listing is simple! Just click Sell my sofa and follow the steps. You’ll be asked to upload photos of your item, provide key details a short description and set your price. As buyers don’t view the item in person before purchasing, taking ...
Will you pickup my items and store it until it sells?
Unfortunately, we don’t purchase or store sellers’ items. However, once your sofa sells, you’ll be able to schedule the collection. If you need help creating a listing, check out our guide: How do I list an item? Working to a deadline and need to ...
My item is no longer available. How do I remove my listing?
To remove your listing, simply sign in, click on your Account icon, and select Manage Listings from the menu. Locate the item you wish to remove, select the 'Delete' My Listing'. This will remove your listing. Removing your listing once it’s no ...