Buying
What Happens When an Order Is Cancelled
When you place an order on Sofalistic, your payment is only ever pre-authorised — this means your we temporarily reserve the funds but we do not authorise the payment until the order is confirmed by the seller. If Your Order Is Cancelled If your ...
Staying Safe from WhatsApp Sellers
Your safety and protection are extremely important to us. While buying preloved furniture online should be easy and enjoyable, scammers sometimes try to contact buyers outside the Sofalistic platform — most commonly through WhatsApp or text messages. ...
How do I raise a dispute?
You will need to Raise a Dispute within 48 hours of delivery. You will be guided through what information is required to raise a dispute. What happens once I raise a dispute? Our dispute team reviews the case and notifies the seller within 48 hours. ...
What is the Sofalistic Buyer Protection Policy?
Buyers are covered if: The item doesn’t arrive The wrong item is delivered Additionally, we support buyers in: Raising disputes and getting an outcome that is fair. The item must be materially different from the listing description. Outside of these ...
What if the sofa doesn’t match the listing?
If your sofa arrives with undisclosed damage or differs materially from the description, you can raise a dispute within 48 hours of delivery.
Can I choose a delivery date?
Yes, buyers can select up to 5 preferred delivery windows during checkout, with the first date available as set from the seller. Sellers will then be able to select 1 of your 5 preferred dates. If none of the dates are suitable for the seller, they ...
Is the sofa reserved if I just message the seller?
No. Sofas remain available until purchased. Messaging doesn’t reserve an item — it is strictly first-come, first-served.
How do I make sure an item will fit in my home?
All you need is a measuring tape and a few minutes—but trust us, it’s time well spent. Measuring in advance helps avoid any delivery day disappointments. Here’s what to check: Hallway & Doorways: Measure the width and height of your front door and ...
How can I ask a question about an item?
If you’d like to know more about a specific item, you now have the ability to message the seller directly using our built-in messaging feature. If you haven’t registered yet, you’ll need to create an account first in order to send and receive ...
What happens after I checkout and commit to buy?
When you check out and commit to purchase an item, you’ll be asked to select up to five preferred delivery dates. Your payment is pre-authorised only—you won’t be charged unless the seller confirms the sale. The seller is instantly notified via SMS ...
Can I cancel my order?
At Sofalistic, refunds or returns are only offered if an item is missing, incorrect, or not as described in the original listing, as outlined in our Buyer Protection Policy. Purchases are handled strictly on a first-come, first-served basis. Once you ...
How do I reschedule delivery?
Once a delivery date has been agreed between you and the seller, we strongly recommend keeping it. Changing the date can lead to delays—or even cancellation—if the new date doesn't work for the seller. Remember, sellers often make arrangements to be ...
How can I contact a seller?
If you’d like to know more about a specific item, you now have the ability to message the seller directly using our built-in messaging feature. Messaging on our marketplace keeps personal details safe (no phone numbers, emails, or addresses should be ...
Warning: WhatsApp and Cash on Delivery
We do not operate on WhatsApp and we do not offer Cash on Delivery as a payment option. Any seller asking you to communicate or pay this way is attempting to scam you. Our system scans listings multiple times a day to detect and remove suspicious ...
Can I pick up an item rather than having it delivered?
Unfortunately, in-person collections aren’t supported on our platform. To keep all buyers and sellers safe, all transactions must go through our secure checkout system. This ensures you’re fully protected and any arrangements made outside of this ...
Can I pick up items from a seller?
At this moment in time we don’t facilitate private collections. We provide a professional, fully insured delivery and collection service with a two man delivery team, delivered to the room of your choice.